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Confirming Shipping Orders

When a player wins a physical prize and chooses to have it shipped, LoyaltyGyre will notify the casino before fulfilling the shipment. To ensure the shipment can proceed, the casino must confirm the order. The confirmation process is flexible and can be done either through the LoyaltyGyre dashboard or manually, based on prior agreements with the casino.

By requiring the casino to confirm prize shipments before fulfillment, LoyaltyGyre ensures that all shipments are legitimate, accurate, and approved, providing full control to the casino over the process.

Purpose of Shipping Confirmation

The shipping confirmation serves the following purposes:

  • Prevent unauthorized shipments: Ensure that the prize shipment is legitimate and approved by the casino before it is fulfilled.
  • Maintain control: Allow the casino to maintain control over shipments to their players, ensuring that any player-related issues (e.g., ineligibility) are addressed before the prize is shipped.
  • Coordinate fulfillment: Confirm that all details related to the shipping (e.g., player address) are correct and ready for fulfillment.

How It Works

  1. Player requests prize shipment:

    • The player selects a prize and requests shipment via the LoyaltyGyre iframe.

  2. LoyaltyGyre notifies the casino:

    • LoyaltyGyre sends a notification to the casino to inform them of the player's shipment request.
    • This notification can be sent via an API call or through other methods agreed upon with the casino (e.g., email, webhook).

  3. Casino confirms the shipment:

    • The casino must confirm the shipment before it is fulfilled. The confirmation can be done through the LoyaltyGyre dashboard, which the casino has access to, or through manual processes, depending on what has been agreed upon.
    • The confirmation process may involve verifying the player’s eligibility and checking the accuracy of shipping details.

  4. LoyaltyGyre fulfills the order:

    • Once the casino confirms the shipment, LoyaltyGyre will proceed with fulfilling the prize shipment to the player.
    • If the confirmation is not provided within an agreed timeframe, the shipment request may be canceled, or further action may be required from the casino.

Handling Failures

If the casino does not confirm the shipment within the agreed timeframe or if issues arise (e.g., incorrect shipping details or player ineligibility), the shipment will not proceed until the situation is resolved.

In this case, LoyaltyGyre may follow up with the casino to resolve any outstanding issues before proceeding with the shipment.

Workflow

sequenceDiagram
  participant P as Player
  participant C as Casino
  participant L as LoyaltyGyre
  autonumber
  P->>L: Request prize shipment
  L->>C: Notify casino of shipment request
  destroy C
  Note over P,L: Shipment requested