FAQs

API & Integration

Is the API rate-limited?

No, the API is not rate-limited. The casino can send as many requests as necessary without worrying about hitting a rate limit. However, it is recommended to optimize the frequency and volume of requests to ensure smooth performance and efficient system use.

Can the iframe appearance be customized?

Yes, the casino can customize certain aspects of the iframe’s appearance, such as colors. The customization options allow the casino to align the iframe's look and feel with their brand guidelines, providing a seamless experience for their users. For advanced customization options, including layout changes or custom CSS, the casino should contact LoyaltyGyre support to explore additional possibilities.

What should the casino do if its API key is compromised?

If the casino suspects that its API key has been compromised, the casino should immediately change the API key from the dashboard provided by LoyaltyGyre. Once the key is updated, all API requests should be modified to use the new key. In case of any issues, the casino can contact the support team for assistance in managing API keys.

Rewards & Prizes

Can the casino track when rewards are redeemed by players?

Yes, the casino will be notified whenever a player redeems a reward. However, the redemption must be approved by the casino before proceeding. Notifications can be handled through the dashboard or via webhooks if enabled. The casino can track all reward redemptions in real-time, allowing them to monitor player activity and manage reward fulfillment effectively.

Who is responsible for shipping the prizes?

LoyaltyGyre is responsible for managing the shipment of any physical prizes earned by the players. However, before a prize is shipped, the redemption must be approved by the casino. Once the casino approves, LoyaltyGyre will handle the logistics and ensure that the prize is delivered to the player. The casino does not need to worry about the shipment process, as it is fully managed by LoyaltyGyre.